AI agents: IT & Support
What each IT & Support agent does, an example, the monthly effect and payback.
38agents in this direction- Agent for Access ManagementControls access and roles in systems (SAP), identifies excessive rights and conflicts of authority.1 міс3 міс6 місend-to-end access management4-7 monthsPayback
- Backup and RecoveryMonitors the regularity of backups for critical systems (ERP, LIMS, QMS), tests recovery, and signals failures.1 міс3 міс6 місLess risk of data loss4-5 monthsPayback
- System IntegrationsConfigures and monitors data exchange between ERP, CRM, LIMS, MES, and the website, catching synchronization failures.1 міс3 міс6 місFewer data losses between systems4-5 monthsPayback
- Cyberthreat and Phishing MonitoringMonitors suspicious activity, phishing, and vulnerabilities, alerts IT security, and trains personnel.1 міс3 міс6 місProtection of funds and data5-7 monthsPayback
- Cyber Incident Agent (SOC)Triage alerts, detects anomalies, and escalates incidents.1 міс3 міс6 місmature response process7-11 monthsPayback
- Agent for Anti-Phishing and Cyber TrainingConducts cyber training and phishing simulations for staff, monitors awareness levels.1 міс3 міс6 місend-to-end improvement in cyber literacy3-6 monthsPayback
- Anti-Phishing and Training AgentConducts educational phishing simulations, assesses employee resilience, and trains those who fall for the bait.1 міс3 міс6 місResilient cybersecurity culture among employees3-7 monthsPayback
- Log and Anomaly AnalyticsAnalyzes system logs for anomalies and early signs of failures or attacks, alerting engineers.1 міс3 міс6 місFewer serious outages4-6 monthsPayback
- Access and Role ManagementManages system access rights by role, controls issuance/revocation upon job change or termination.1 міс3 міс6 місReduced risk of data leakage4-5 monthsPayback
- Device Management (Endpoint)Manages inventory and policies for work devices, updates and protection, controls compliance.1 міс3 міс6 місProtected workstations2-4 monthsPayback
- System Monitoring and AlertsMonitors system availability and signals failures before users notice them.1 міс3 міс6 місFaster recovery4-5 monthsPayback
- Incident ResponseIn a security incident, automatically isolates affected systems, gathers context, initiates playbooks, and prepares post-mortems.1 міс3 міс6 місReduced damage and downtime from attacks5-8 monthsPayback
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- Testing 1C Releases and EnhancementsTests updates and enhancements of accounting/production systems before implementation, catching regressions.1 міс3 міс6 місStable systems4-5 monthsPayback
- Industrial Control Systems (ICS) ProtectionMonitors the security of industrial systems (SCADA/MES), segmentation, and access, and signals threats.1 міс3 міс6 місProduction security4-7 monthsPayback
- Automation of Routine ProcessesIdentifies and automates repetitive manual operations between systems.1 міс3 міс6 місFewer errors4-5 monthsPayback
- IT Asset InventoryManages records of equipment, licenses, and software with deadlines and responsible parties.1 міс3 міс6 місCost control3-4 monthsPayback
- IT Helpdesk (1st Line)Receives and resolves typical employee IT requests, escalates complex ones.1 міс3 міс6 місFewer downtimes4-5 monthsPayback
- IT Support Assistant (IT helpdesk)Receives internal IT requests from operators and office staff, resolves typical issues (access, passwords, software), and routes complex ones.1 міс3 міс6 місReduced load on administrators5-6 monthsPayback
- IT Incident ManagementRegisters and manages IT incidents by priority, escalates critical ones, and monitors resolution time.1 міс3 міс6 місLess system downtime4-6 monthsPayback
- SaaS and License ManagementInventories SaaS subscriptions and licenses, identifies unused and duplicate ones, optimizes quantity and rates, and controls renewals.1 міс3 міс6 міс-20-30% software costs3-6 monthsPayback
- Vulnerability ManagementScans systems for vulnerabilities, prioritizes by risk, tracks remediation and patches, and controls compliance.1 міс3 міс6 місSignificantly lower attack surface5-8 monthsPayback
- Corporate AI ProtectionProtects corporate AI agents from attacks (prompt injection, data leakage), controls bot actions and access.1 міс3 міс6 місSecure AI scaling in the company5-8 monthsPayback
- Software and License Inventory AgentMaintains records of installed software and licenses across workstations and servers, identifies unlicensed and unused software.1 міс3 міс6 місOptimized license costs4-7 monthsPayback
- Copilot Agent for 1C CustomizationsAssists developers with 1C customizations: explains code, suggests queries and solutions, and accelerates typical accounting tasks.1 міс3 міс6 місHigher development productivity5-8 monthsPayback
- L1 Store Support AgentReceives and resolves tickets from cash registers, scales, scanners, and applications.1 міс3 міс6 місAutomated first-line support4-7 monthsPayback
- OT Network Monitoring Agent (SCADA/ICS)Monitors industrial protocols (Modbus, DNP3, IEC 61850) in substations and SCADA, detects anomalous activity. Baseline OT traffic behavior. SCADA intrusion detection. Correlation of IT and OT events.1 міс3 міс6 місControlled industrial perimeter8-14 monthsPayback
- Backup Power AgentManages generators and system priorities during blackouts.1 міс3 міс6 місNetwork resilience to outages4-7 monthsPayback
- Employee IT Support Agent (ITSM)Processes employee IT requests, routes incidents, and handles typical queries. Classifies tickets. Provides automatic solutions for common problems. Escalates incidents.1 міс3 міс6 місIT support workload reduced3-6 monthsPayback
- Agent for Asset Management (CMDB)Manages IT equipment, licenses, and deadlines, reminds about renewals and replacements.1 міс3 міс6 місplanned equipment renewal3-5 monthsPayback
- Account Management AgentAutomates the creation, modification, and blocking of accounts in conjunction with HR events: hiring, transfer, and termination.1 міс3 міс6 місSynchronous account and role lifecycles4-7 monthsPayback
- Code Review and DevOpsReviews code for errors and vulnerabilities, assists with CI/CD, automates routine DevOps tasks.1 міс3 міс6 місFaster releases + fewer incidents3-6 monthsPayback
- FinOps & Cloud CostsAnalyzes cloud costs, identifies unused resources and suboptimal tariffs, and proposes savings without performance loss.1 міс3 міс6 міс-15-30% infrastructure costs3-6 monthsPayback
- TMS/WMS/EDI Integrations with ClientsHelps map and configure order and status exchange with client systems.1 міс3 міс6 міс≈ 250-500 thousand UAH/year5-9 monthsPayback
- Access and Rights Keeper (RBAC)Maintains a role and rights matrix based on RBAC principles, controls who has access to which folders and systems, and identifies excessive rights.1 міс3 міс6 місSustainable principle of least privilege across the group2-4 monthsPayback
- Data Management and Master DataControls the quality and consistency of master data (counterparties, materials, objects) between SAP and other systems, identifying duplicates and discrepancies.1 міс3 міс6 місCleaner data for analytics and decisions5-8 monthsPayback
- Access & Account ManagementManages accounts and permissions and removes unnecessary access upon changes.1 міс3 міс6 місAccount control4-6 monthsPayback
- Agent Builder (Platform)Enables rapid creation of new AI agents for specific departmental tasks without development from scratch.1 міс3 міс6 місFast and inexpensive automation expansion3-6 monthsPayback
- System Monitoring & AlertsMonitors system availability and reports disruptions early.1 міс3 міс6 місFaster recovery4-6 monthsPayback
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